Photo Desk
Script

For each interview, we prepare separate sheets of scripts to ask more contextual questions per participant.

In the interview, we asked questions about the sources of the photos, special software, and the daily interaction with other teams.

Interview Script for Photo Desk

Recordings

We screen recorded the entire session with the Photo Editor while he demonstrated his workflow and talked about his daily work.

Session Screen Recording from Photo Editor

Summarized Notes

role

Role

Senior Photo Editor

  • Manage Photo Desk for Digital
  • Deals with sourcing, licensing, shooting, processing, etc. of photos

Goal

  • Deliver as best images as they can, quality-wise and content-wise
  • Make the site as visually appealing to the audience as possible

Experience

5 years with CNBC

  • Worked with MerlinOne
    • Enter the keyword, can file images altogether
    • All the wire images got fed into it
  • WordPress

day-to-day

Day-to-day Work

  • Receives requests via email
    • Photos for the story
    • For Slideshows
  • Finds image that fit the story and license them
    • Typically starts with Getty for US news
    • Start with Reuters or AP for International or Breaking News
  • Look through galleries put together by the wire services
    • Look for newsworthy images and subjects
  • Edits the image in Photoshop
    • Downsize, typically width to 2000px
    • Crop, color adjustment, blur the background, etc.

Time

  • 5~15 minutes per image request, depending on the amount of research
  • Slideshow of 10 images: about a couple hours

cms-use-case

Often-used Content Type and Features in Toolbelt

Content Type

  • Image
  • News Story
    • To understand what the story is about

Feature

  • Search
  • Focal Point

pain-point2

Pain Points

  • Makes the workflow slow to use non-image asset system
  • Search result not displaying unless the keyword is exact file name
    • Dealing with thousands of images
    • Faster to re-license the image and reprocess into Toolbelt than finding it again
    • A single keyword will give tens of pages to go through
  • Search result is not visual
    • Needs to open the drawer with i icon to see the photo
  • Not every image asset is a high-quality photo
    • Screengrabs from shows
    • Someone looking for photos in the off-hours could pull the low-resolution image
  • Upload time is very slow
    • He spends about 5 hours a week watching the wheel spinning
  • Image crops lose color & saturation
  • Doesn’t know what focal point does
    • Used to have both horizontal and vertical images, during which focal points mattered more
    • Now there are only horizontal images
    • Rule of thumb: 16:9 box across the image
  • All the photos (> 100,000) shoot by CNBC just sits in the server without image management system in place
    • Only Photo Desk people have the knowledge to access

want

Wants

  • Google-like search
    • Respond to any word in the slug
  • Filter out automatic image grabs generated from the videos
  • Improved efficiency and performance
  • Image interface
    • When searching for images, get the images as results
  • Specific system for images where all the CNBC images are managed through
    • Using metatags, can send to anybody in the building
    • Talks to Toolbelt through API
  • Wire image feeds inside the CMS
    • See all the images, license the ones you need
  • Simple photo-editing tool
    • Crop
    • Basic level adjustments: curves, levels, vignetting
  • All-encompassing system
    • Having all the images accessible
    • Videos – currently need to ask the Video team, as Stratus is not Mac-friendly
    • Anyone can grab the appropriate assets themselves

tools

Tools & Software

Communication

  • Email
    • Receive requests
  • Slack
    • Get additional information about the story

Image Sources

  • Getty
  • Reuters
  • AP

Image Editing

  • Adobe Photoshop
  • Adobe Lightroom

bookmark

Work Behaviors & Rules

  • Try match the mood and sentiment of the article and the photo
  • Photos have prefixes on the slug depending on the source and licensing agreements
    • Premium or Subs: Getty
    • RT: Reuters
    • ONE TIME: AP, one-time use images
    • CNBC: CNBC-produced
  • People know how to use the images based on the prefixes
    • ONE TIME: Only one-time use, so don’t pull in for another story
    • CNBC: Proprietary, can use
    • Premium: Per use basis, need to license every time
    • Subs: Already licensed, can use
  • Slug format
    • Prefix: Slug date-of-the-photo
    • e.g. Subs: Private prisons GEO Group prisoners Adelanto Detention Facility 131115
  • Tries to get as much information about the article as possible
    • Gets the article attached in the email, Toolbelt ID, etc.
    • Needs to choose unique and fitting image for the story
  • Put in 16:9 box for focal point on images
  • Work on other image requests while the image is uploading, as it takes a while to upload
  • Tends to remember which photo was used in which article
  • Keeps the Caption and Title the same for SEO purposes

miscellaneous

Miscellaneous

  • Depending on the image source, sometimes the description is automatically filled, sometimes not
  • Getty ID is the same as the title of the downloaded image
  • NBC Universo has Media Grid: doesn’t want to create two different places to manage, but Media Grid has wire feed inside it.
  • He had to individually size every image when using Workbench